/User Guide
User Guide2017-09-11T13:12:48+00:00

Tips for Users

CanDo is available to all and everyone is welcome.

A few people may need access to multiple teams (e.g. you may be a Team Leader / Admin for yourself or a friend, and a Team Member for someone else).  This function is allowed inside the app.

Here’s some more tips to get the most out of your experience with CanDo

Notes for Team Leaders / Team Admins

 

Appointing an admin to help you manage CanDo

It can be awkward asking for help.  We want you to become more comfortable with expressing what you need because your friends / family genuinely want to help you.  It makes them feel good too!

We’ve tried to make CanDo simple to allow as many people as possible to use it, but if you’d prefer, you can appoint a friend or family member to be your admin person. You’ll find this option inside the team section inside the app (“Edit Roles”).  This gives that person the same ability to post / allocate tasks or updates as you.  We currently allow up to two admins to be appointed as well as the team leader. If you’re comfortable being your own Team Leader, we support you!

Inviting people to join your team / allocating tasks

You can invite as many people as you like to join your team, via email address or Facebook.  CanDo is your private space (we will never post or share your information), so you might want to provide updates or comments that you wouldn’t necessarily post onto social media. So if privacy is important to you, think about who is best to invite on to your team.

You can also choose who accepts tasks that you allocate.  You might be comfortable with “anyone” completing some tasks, but for other tasks, you might want to invite a specific friend to help. CanDo allows that option when you set up a new task.

Once someone accepts a task, there is a comment area you can both use to discuss task details.

Inviting team members via Facebook

If the people you want on your team are not seeing the invitation in Facebook, it could be that they have notifications for app requests and invitations, turned off.  They can find the invitation by going into their Facebook profile, going to the Explore section, then finding the Apps function (usually at the end of the list) and then tapping through that to App Invites.  There, they should find their invitation to download the app and join your team.  You may need to prompt them or alternatively, invite them via email.

Removing or blocking a team member

CanDo should be your safe space to access the help you need. If you feel someone you’ve invited to your team is not helping you achieve that, you can remove them or block them. Removing someone can also be done at their request in case they are no longer able to participate in your CanDo team (e.g. if they move away or have their own issues to deal with).

Removing someone means they have no access to any of the team information and in order to return to the team, need to be re-invited by you.  Blocking someone means they can see the information, but cannot accept tasks or make comments. You can unblock someone later if you want to.

You should only remove or block a team member if their behaviour inside the app becomes a problem for you.  We encourage you or your admin to discuss it with them first to see if you can resolve things before it comes to that point.

Updates

The updates area is so that the person going through treatment, can let their team members know how they are doing and how their support is helping. For now, it’s a one way communication.  Depending on feedback, we may revise this in future.

An example of when a Team Leader might use this function is after treatment, and lots of messages and calls are coming in asking for progress updates.  This is well-meaning but it can be very tiring answering a dozen or so phone calls after chemo! You might also want to let people know the days you prefer visitors, or what kind of gifts / food you’d prefer they bring.

This function can help you reach out to your inner circle in one go, and let people know where you’re at.  Because it’s a private environment, you can be as honest as you need to be, with the people who care about you most.

Info

In the future, this area will be populated with articles and content that we know our app community will find interesting and useful. This area will grow over time and we will notify you when interesting articles are posted.

 

Notes for Team Members

We know you’re here because you care about and want to support your loved one who is going through treatment.  Some tips to ensure you do that as effectively as possible:

Don’t be that person

If you accept a task, please ensure you can complete that task.  If for some reason you need to cancel (this is possible inside the app and hey, sometimes life happens!), please give the team leader / admin plenty of notice so they can reallocate the task or make other arrangements.

Don’t be this person either!

It’s tempting to want to do everything and accept all the tasks you see, but that’s not realistic.  So please be honest about your capacity to help and only accept those tasks that are within your skillset and time availabilities. If a team member is consistently accepting tasks with good intentions, and then not completing them, the team leader / admin has the option to block or remove that person.

It’s not all mopping floors and making lasagne

You may see tasks that you personally can’t complete, but you can arrange for their completion.  For example, you might not be a handyman, but maybe you can call around and find one and be the contact person to get the work done?  And there will be tasks for all types of skillsets. You might not enjoy housework, but maybe you’re great at organising the bills or insurance claims?

Keep your mind and heart open

And finally, the person you are supporting is going through a tough time. Sometimes, treatments and medications can affect mood and behaviour.  Sometimes the niceties get sidelined. Please keep that in mind as you interact with your loved one who needs your help. If they’re not gushing with thanks please remember it’s not personal.  They might just be really fatigued.  When they look back on this time of their lives, they will remember you were there for them.